Customer Support Specialist
United States
Operations /
Remote
About Cherry
Started in 2019, Cherry is an extremely fast growing FinTech that has built the simplest, fastest, and most inclusive Buy Now, Pay Later solution for medical practices such as dentists, medical aesthetics, veterinarians etc.
Cherry enables medical practices to treat more patients by making their services more financially accessible.
Cherry was founded and is led by Stanford entrepreneurs with a previous successful exit and backed by an all-star lineup of investors such as Kleiner Perkins and DCM.
Cherry is seeking experienced Customer Support Specialists who provide a great customer experience and hold a strong regard for delivering results. The position will be carefully chosen to bring in a person who is passionate about being a part of a small but hard-working team in the beginning, with a major focus on building and improving our team and the company as a whole.
Essential Responsibilities
- Work with customers to satisfy inquiries with one call resolution in mind.
- Review, monitor, engage, and keep track of a high volume of customers per day.
- Handle inbound and outbound calls, live chats, emails, and texts to assist patients and practices.
- Review current strategies and provide feedback on how to improve the department and Cherry as a whole.
- Accurately document all interactions and account-level issues.
- Provide problem-solving resolutions to inquiries and recommend action based on conversation and account assessment.
- Work directly with management for improvements from the patient level to the systems and processing level.
- Work in a startup environment to strive for improvement with both the quality and method of interaction with patients and practices.
- Be an integral part of the growth of a small company with interactions across all departments.
- Evening and/or weekend hours may be required.
- De-escalate scenarios and present resolutions for tough-to-navigate situations.
Qualifications
- 1+ years of experience in customer support/experience.
- Experience with point-of-sale lending or financial products desired.
- Proven ability to multi-task and de-escalate situations across omni-channel communication inquiries.
- Exceptional ability to prioritize tasks, organize, and pay strict attention to detail.
- Strong work ethic and pride in performance.
- Experience working in a start-up environment is highly preferred but not required.
- Ability to work independently in a fast-paced, ever-changing environment with a team-first mentality.
- College Degree desired. High school diploma or GED required.
- Intermediate-level skills in working with Excel/Google Sheets are also highly preferred.
- Excellent written and verbal communication skills. Attention to detail is a must.
Perks
A great company culture and a world-class team to work with
Fully remote company
A clear path to promotion based on performance
Compensation: This position offers a base salary of $65,000, a $15,000 bonus, and $25,000 in equity. Additionally, it includes medical, vision, and dental benefits. The total on-target earnings (OTE) are $80,000 per year, with monthly bonus payouts.
Schedule:
This role will require Mon-Fri with flexibility to work one weekend per month
Cherry provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
